How Email2Text works

What triggers a message

Each account gets a private Email2Text email address. The account holder puts it in the alert settings of their own devices and accounts, such as an alarm panel, security camera, NAS, UPS, printer, server or firewall. When one of those devices emails an alert to that address, Email2Text sends it on as a short text message.

We send three kinds of text, and nothing else:

• alerts from devices and accounts the account holder has set up;
• verification codes, when a phone number is added;
• replies to STOP, START and HELP.

Email2Text does not send marketing or promotional messages, and it cannot be used to text lists of people.

Who receives the texts

Only phone numbers that the account holder has added to their own account and activated with the code from the verification text. A number that is not activated receives nothing except that verification text. Usually the number is the account holder's own phone, or the phone of a family member or colleague who has agreed to get the alerts.

How a phone number opts in

1. The account holder signs in and adds a phone number. Before saving, they tick a box next to this statement:

   I agree to receive text messages from Email2Text (operated by Panikka Pte. Ltd.) at this number: alerts from the devices and accounts I connect to my Email2Text account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. I confirm I own this number or have the owner's permission to add it; the owner will get a text to confirm. Consent is not a condition of any purchase. See the SMS Terms and Privacy Policy.

   The same screen links to the SMS terms, privacy policy and terms of service.
2. Email2Text sends one verification text with a 6-digit code to that number. It names the service, says whose account added the number, and explains STOP and HELP.
3. The owner of the number passes the code to the account holder, who enters it in their account. Only then is the number activated and alerts start. Until then it gets nothing but the verification text. Replying STOP at any time blocks the number. We keep a record of when the number was added and activated, and the wording that was shown.

Sample messages

Every text starts with the brand name, Email2Text.

How often, and what it costs the recipient

Message frequency varies with the account holder's devices: a recipient may get no texts for weeks, or several in a day when a device raises several alerts. Message and data rates may apply, depending on the recipient's mobile plan.

How to stop

Reply STOP to any Email2Text message. That number gets one confirmation text and no further messages unless it replies START. Reply HELP for help, or email support@email2textapp.com. The account holder can also remove a number from their account at any time.

Who runs Email2Text

Panikka Pte. Ltd., UEN 202201757N, 68 Circular Road, #02-01, Singapore 049422. Contact: support@email2textapp.com.

Full terms: SMS terms, privacy policy, terms of service.