Email2Text SMS terms
Last updated: 12 November 2026
These terms cover the text messages (SMS) sent by the Email2Text program. The program is run by Panikka Pte. Ltd. (UEN 202201757N), Singapore. They apply together with our terms of service and privacy policy.
Program
- Program name
- Email2Text
- Message types
- Alerts that the user has set up from their own devices and accounts (for example an alarm panel, camera, NAS, UPS, printer, server or firewall that emails an alert to the user's private Email2Text address), verification codes when a phone number is added, and replies to STOP, START and HELP.
- Message frequency
- Message frequency varies with the user's devices. There may be no messages for weeks, or several in a day.
- Cost
- Message and data rates may apply.
- Opt out
- Reply STOP to any message to opt out. You will get one confirmation message and no further messages unless you reply START:
Email2Text: you are unsubscribed and will receive no more messages. Reply START to resubscribe.
- Help
- Reply HELP for help, or email support@email2textapp.com:
Email2Text: device and account alerts sent to this number at the request of an Email2Text user. Help: support@email2textapp.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
- Opt back in
- Reply START to a number you stopped:
Email2Text: you are resubscribed and will receive alerts again. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
How you opt in
An account holder adds a phone number to their Email2Text account and, before saving it, ticks a box next to this statement:
I agree to receive text messages from Email2Text (operated by Panikka Pte. Ltd.) at this number: alerts from the devices and accounts I connect to my Email2Text account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. I confirm I own this number or have the owner's permission to add it; the owner will get a text to confirm. Consent is not a condition of any purchase. See the SMS Terms and Privacy Policy.
Email2Text then sends one verification text with a 6-digit code to that number:
Email2Text: your code is 123456. Enter it to start receiving alerts from <account email>. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
The owner of the number passes the code to the account holder, who enters it in their Email2Text account. Only then is the number activated. Until then it receives nothing but the verification text, and replying STOP at any time blocks the number. A sample alert:
Email2Text: [Front door camera] Motion detected 14:02
What we do not send
Email2Text does not send marketing or promotional messages. Account holders may add only phone numbers that belong to them or whose owner has agreed to receive these alerts. Email2Text may not be used to text lists of people.
Consent is not a condition of purchase
You do not have to agree to receive text messages to buy any Email2Text plan or product.
Carriers
Carriers are not liable for delayed or undelivered messages.
Text delivery depends on mobile carriers and networks that we do not control. Do not rely on Email2Text as your only way to receive alerts about emergencies or life safety.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our privacy policy for details.
Changes
We may update these terms. We will post the new version on this page and change the date at the top.
Contact us
Panikka Pte. Ltd.
UEN 202201757N
68 Circular Road, #02-01, Singapore 049422
support@email2textapp.com