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Email2Text

Privacy policy

Last updated: 12 November 2026

Email2Text is run by Panikka Pte. Ltd. (UEN 202201757N), a company registered in Singapore at 68 Circular Road, #02-01, Singapore 049422. This policy explains what personal data we collect through Email2Text, why we collect it, and what we do with it. "We", "us" and "our" mean Panikka Pte. Ltd..

What we collect

  • Account details, such as your email address, your password (stored only in hashed form) and the settings you choose.
  • Mobile phone numbers that you add so that they can receive alerts, and the record of each number's consent: when the number was added and activated, the IP address used, and the wording that was shown.
  • Alert emails and messages: the emails your devices send to your Email2Text address, the text messages we send from them, and delivery records (time, destination number, status).
  • STOP and HELP replies sent from a phone number, so that we can honour them.
  • Payment information, if you buy a plan. Card payments are handled by our payment provider; we do not store full card numbers.
  • Technical data, such as IP address, browser type and pages visited, used to keep the service working and secure.
  • Visit counts: how many times each page is shown, and how many visits go on to the sign-up page and to an account, counted per page and per day. These counts use no cookies and no identifier, and we do not collect them when your browser sends Do Not Track or Global Privacy Control.

How we use it

  • To provide Email2Text: receive your alert emails and send them as texts to your activated numbers.
  • To verify phone numbers and keep a record of consent.
  • To honour STOP requests and answer HELP requests.
  • To bill you, reply to you and support you.
  • To email you about your account (confirming your email address, password resets, a used-up monthly allowance) and, rarely, product news such as texting opening, which you can unsubscribe from.
  • To see which pages lead people to sign up and set up, so we can improve the site.
  • To keep the service secure and prevent abuse, such as spam.
  • To meet legal, tax and accounting obligations.

We do not sell your personal data, and we do not read your alerts except where needed to deliver them, fix a problem you report, or prevent abuse.

Text messages (SMS)

Email2Text sends text messages only to phone numbers that an account holder has added and activated with the code from a verification text. We use a mobile number only to send the alerts and verification codes the account holder set up, and to manage consent (for example, to honour a STOP request).

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS consent are not sold, rented or shared with third parties or affiliates for marketing purposes.

Who we share data with

We share personal data only with service providers that help us run Email2Text, and only as far as they need it to provide their service to us:

  • hosting and database providers;
  • email receiving and sending providers;
  • our text message delivery provider and the mobile carriers, to deliver texts;
  • our payment provider, to take payments.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

We may also disclose data where the law requires it, or to protect our rights or the safety of others.

Cookies

Email2Text does not use advertising cookies. We use cookies that are needed to keep you signed in and to make the service work.

How long we keep it

We keep account data while your account is open. We keep alert emails and message records only as long as we need them to deliver messages, show you your history, and handle support and abuse, and then delete them. We keep consent records for as long as the law or carrier rules require. When you close your account we delete or anonymise your data, unless the law requires us to keep it longer.

Where data is processed

We are based in Singapore and our service providers may process data in other countries, including the United States. Where we transfer data out of Singapore we take steps to make sure it is protected to a standard comparable to Singapore law.

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Under Singapore's Personal Data Protection Act 2012, and other laws that may apply to you, you can ask to access or correct the personal data we hold about you, and you can withdraw your consent to our use of it. To make a request, email support@email2textapp.com. A recipient can stop all texts at any time by replying STOP.

Children

Email2Text is not aimed at children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the date at the top.

See also our terms of service and SMS terms.

Contact us

Panikka Pte. Ltd.
UEN 202201757N
68 Circular Road, #02-01, Singapore 049422
support@email2textapp.com